Shipping Policy

Order Processing Time

Our items are being shipped from different suppliers. Due different workflows, orders takes between 1-5 days process and leave warehouses. You may also receive multiple tracking code as we fulfil your order from different suppliers.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. 

Shipping period is usually 24-30 days from order date unless an item is pre-order. Pre-orders will have extra manufacturing period which is indicated in the Product Details page with Pre-Order badge. 

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email  at info@acecow.com.au and include your new shipping address.

Once the order is shipped, we can not alter the shipping address anymore.

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. At the moment we offer free shipping for all orders. 

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.