Returns and Refunds Policy

Return Due To Change of Mind

Ace Cow will not accept returns or refunds due to change of mind. 

Warranty Returns

Refund will be made if items are damage in transit.  

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

For questions, support, problems, or warranty claims, please contact us by email at info@acecow.com.au.